FAQ

We specialize in premium everyday wear including: Accessories, Bags, Bottoms, Footwear, Headcover, Headwear, Hoodies & Sweatshirts, Outerwear, Pants, Polos, Quarter Zips, Shorts, T-shirts, Tops, and Vests. Our collections are designed for comfort and style in your daily life.

Every piece in our collection is crafted with attention to detail and commitment to quality. We use premium materials and construction techniques to ensure your Fashion Starts Shop items become staples in your wardrobe.

Care instructions vary by product. Please refer to the specific care label on each garment. Generally, we recommend following the washing instructions provided to maintain the quality and longevity of your premium pieces.

We proudly ship worldwide! However, please note that delivery to some Asian regions and remote areas may not be available due to logistical constraints.

Order Processing: 1-2 days
Standard Shipping: 10-15 business days after shipment (DHL or FedEx) – $12.95
Free Shipping: 15-25 business days after shipment (EMS) – Free on orders over $50

We partner with premium carriers to ensure your items arrive safely:
• Standard: DHL or FedEx
• Free Shipping: EMS

Yes! All standard shipping orders include reliable tracking. You’ll receive tracking information via email once your order ships from our Fresno headquarters.

We accept all major payment methods for your convenience:
• Visa
• MasterCard
• JCB
• PayPal

Yes, free shipping via EMS is available on all orders over $50. For orders under $50, standard shipping is available for $12.95.

The price you see is the price you pay. We don’t charge hidden fees. However, international customers may be responsible for any customs duties or import taxes imposed by their country, which are beyond our control.

We stand behind our quality! If any item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return. Items must be in original condition with tags attached.

Please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and the reason for return, and we’ll guide you through the process.

Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. The timing of when the funds appear in your account depends on your payment method and financial institution.

While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy faster checkout on future purchases.

Click on “Forgot Password” on the login page and enter your email address. We’ll send you instructions to reset your password securely.

Log into your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and communication preferences.

Our dedicated customer service team is here to help!
Email: [email protected]
We typically respond within 24-48 hours during business days.

Our headquarters is located at:
4381 Edgewood Avenue, Fresno, US 93704
All orders are carefully processed and shipped from our Fresno location.