At Fashion Starts Shop, we’re committed to ensuring your complete satisfaction with every purchase. Our premium apparel deserves premium service, which is why we’ve designed a straightforward returns and exchanges process that respects your time and investment in our brand.

Return & Exchange Window

We accept returns and exchanges within 15 days of delivery. Please note that items must be in their original condition: unworn, unwashed, with all tags attached, and in original packaging.

The Return & Exchange Process

1

Initiate Your Request

Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

2

Receive Authorization

We’ll respond within 24-48 hours with a Return Authorization Number and detailed instructions. Please do not ship items back without this authorization.

3

Package Your Items

Securely package the items in their original condition with all tags attached. Include a copy of your order confirmation or packing slip.

4

Ship to Our Headquarters

Ship your return package to:

Fashion Starts Shop Returns
4381 Edgewood Avenue
Fresno, US 93704

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Timeline & Method

Once we receive and inspect your returned items (typically within 5-7 business days after delivery to our facility):

  • Refund Processing: 3-5 business days
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Total Time: You should see the refund in your account within 7-10 business days after we process your return

Please note that original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Non-Returnable Items

To ensure hygiene and quality standards, the following items cannot be returned or exchanged unless defective:

  • Headwear (for hygiene reasons)
  • Footwear that shows signs of wear or has been worn outdoors
  • Accessories with removed tags or packaging
  • Items that have been washed, altered, or damaged after delivery

If you receive a defective item from these categories, please contact us immediately at [email protected] with photos of the issue.

Return & Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Fashion Starts Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
- [Product Name], [Size], [Color]
- [Add additional items if applicable]

Reason for Return/Exchange: [Please provide details]

I confirm that the items are in their original condition: unworn, unwashed, with all tags attached and in original packaging.

Please provide instructions for completing the return/exchange.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number - Optional]

Need Assistance?

Our dedicated customer service team is here to help with any questions about returns or exchanges.

Email: [email protected]

Response Time: Within 24-48 hours during business days

Physical Address: Fashion Starts Shop, 4381 Edgewood Avenue, Fresno, US 93704

Fashion Starts Shop – Built for comfort. Styled for you. Committed to your satisfaction.