Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking: Included with all standard shipments

Free Shipping

  • Available for: Orders of $50 or more
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking: Provided when available

Please Note: We ship worldwide, with the exception of some Asian countries and remote regions. Delivery times are estimates and may vary depending on destination and customs processing.

Returns & Exchanges

At Fashion Starts Shop, we’re committed to ensuring your complete satisfaction with every purchase. Our premium athletic and casual apparel deserves premium service, which is why we’ve designed a straightforward returns and exchanges process that respects your time and investment in our brand.

Return & Exchange Window

We accept returns and exchanges within 15 days of delivery. Please note that items must be in their original condition: unworn, unwashed, with all tags attached, and in original packaging.

The Return & Exchange Process

1Initiate Your Request

Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

2Receive Authorization

We’ll respond within 24-48 hours with a Return Authorization Number and detailed instructions. Please do not ship items back without this authorization.

3Package Your Items

Securely package the items in their original condition with all tags attached. Include a copy of your order confirmation or packing slip.

4Ship to Our Headquarters

Ship your return package to:

Fashion Starts Shop Returns
4381 Edgewood Avenue
Fresno, US 93704

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Timeline & Method

Once we receive and inspect your returned items (typically within 5-7 business days after delivery to our facility):

  • Refund Processing: 3-5 business days
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Total Time: You should see the refund in your account within 7-10 business days after we process your return

Please note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Non-Returnable Items

To ensure hygiene and quality standards, the following items cannot be returned or exchanged unless defective:

  • Headwear (for hygiene reasons)
  • Footwear that shows signs of wear or has been worn outdoors
  • Accessories with removed tags or packaging
  • Items that have been washed, altered, or damaged after delivery

If you receive a defective item from these categories, please contact us immediately at [email protected] with photos of the issue.

Return & Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fashion Starts Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Order Date: [Date of Order]

Items to Return/Exchange:

  • [Product Name], [Size], [Color]
  • [Add additional items if applicable]

Reason for Return/Exchange: [Please provide details]

I confirm that the items are in their original condition: unworn, unwashed, with all tags attached and in original packaging.

Please provide instructions for completing the return/exchange.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Need Assistance?

Our dedicated customer service team is here to help with any questions about shipping, returns or exchanges.

Email: [email protected]

Response Time: Within 24-48 hours during business days

Physical Address: Fashion Starts Shop, 4381 Edgewood Avenue, Fresno, US 93704

Fashion Starts Shop – Built for comfort. Styled for you. Committed to your satisfaction.